The hotel offers amenities for your comfortable stay and unforgettable experiences
Attentive Service!
“The service throughout my stay was really good, with staff always ready to assist and provide a personal touch.” view full review
Delicious Dining!
“The in-room dining was impressive, with meals consistently delivered in under 30 minutes and always quality food.” view full review
Spacious Rooms!
“The rooms were modern, spacious, and impeccably clean, providing a relaxing retreat after long days.” view full review
Seamless Accessibility!
“The hotel features dedicated express lifts, making it easy to navigate and enhancing the overall experience.” view full review
General
No smoking on site
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Paid shuttle service
Room service
Laundry
Dry cleaning
Dining
In-room breakfast
Restaurant
Children
Cots
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Spa & wellness centre
Solarium
Sauna
Turkish bath
Beauty treatment
Massage
Room features
Free Wi-Fi in rooms
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
King Abdul Aziz Endowment,
Mecca,
Saudi Arabia,
21955,
Makkah
Map view
King Abdul Aziz Endowment,
Mecca,
Saudi Arabia,
21955,
Makkah
City landmarks
Mosque
Masjid al-Haram
5.3
km
Ajyad Street
UmrahLimo
670 m
Masjid al Haram
Kaaba
5.4
km
Abu Kubais
1.1
km
Al Jummayzah
Saqqaf Palace
2.6
km
Museum
Al-Zaher Palace Museum
3.4
km
Ibrahim Al Khalil Road
Raffles Spa
3.2
km
4256 King Abdul Aziz Rd
Zamzam Well
5.5
km
Makkah
Grand Mosque
5.1
km
MeccaSaudi Arabia
Black Stone
5.4
km
off Al Jawhara St
Bay'ah Mosque
4.4
km
4280 باب العمرة Harat Al Bab and Ash Shamiyyah، Mecca 24231 7499
Safa and Marwa
5.2
km
Al Hil
Masjid Taneem
5.4
km
An Naseem
Miqot makani
4.8
km
Al Masjid Al Haram Rd
Al Salam Gate
5.3
km
Al Safa
5.3
km
أجياد، 7169,،، Mecca 24231 5155
Safa Hill
5.3
km
Bab Al Umrah
5.5
km
Cemetery
Jannat Al Muallaa Cemetery
5.9
km
Nearby
First Ring Rd
Abraj Al Bait Mall
220 m
Clock Tower Museum
220 m
MeccaSaudi Arabia
The Abraj Al-Bait Towers
390 m
Restaurants
Al Majlis Restaurant
3.2
km
Ibrahim Al Khalil Road
Smash Burger
3.8
km
Abraj Al-bait
Cafe' Cino
3.1
km
Makkah Millennium Hotel Ibrahim Al Khalil street.
Five Guys
3.1
km
Conrad Hotel Ibrahim Al Khalil Road
Zamzam Lobby Lounge
3.0
km
Makkah
Al Rehab Restaurant
3.2
km
Ibrahim Al Khalil Dar Al Tawhid intercontinental Makkah
The Oasis
3.2
km
Ibrahim Al Khalil Street Jabal Omar
Starbucks
3.7
km
Ibrahim Alkhaleel Street Hyatt Regency Hotel
Al Shorfa
4.4
km
King Abdul Aziz Gate
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
clean
friendly staff
outdated rooms
dining quality
8.0/10
Great
Rooms
7.3
Location
8.8
Service
9.0
Dining
7.8
Guest reviews
8.0/10
based on 10 reviews
4.5/5
based on 1517 reviews
9.2
9.2/10 based on 2954 reviews
#1 of 701 hotels in Mecca based on Tripadvisor
David
United Kingdom,
April
2024
8.4/10
I absolutely enjoyed my stay at the hotel. The room had a fantastic view of the Kaaba, making my prayers even more special. The service was top-notch, especially thanks to Essam from the front office. The location was perfect, just a short distance from the Haram, and the dining experience offered a good variety of dishes. While the rooms were not what I expected compared to other properties, I would still consider returning for the overall experience.
Rooms
8.0
The room had a beautiful view of the Kaaba, enhancing my prayer experience. It was not exactly what I was expecting, having stayed at the Raffles Mecca with amazing rooms before.
Service
9.0
The service was excellent, especially from Essam at the front office. They were attentive and accommodating.
Location
10.0
The hotel's location was ideal, very close to the Haram, offering a clean and new room with great furniture. I highly recommend it for a unique stay experience, feeling above 5 stars.
Dining
7.0
The dining experience was nice with a good selection, but could have had more variety like waffles and other American breakfast items.
Facilities
8.0
The hotel had good facilities overall, providing everything needed for a comfortable stay.
Christopher
United Kingdom,
April
2024
7.4/10
The hotel offers spacious rooms with separate living areas, adding an extra level of comfort. The service provided by staff members like Mr Hazazi and Abdulmajeed Alotaibi was excellent, always friendly and accommodating. The location is a major advantage, being very close to Masjid al Haram. However, the dining experience could use some improvement, especially for the price paid.
Rooms
8.0
The 'Signature Suite Deluxe Kaaba view' room was amazing, spacious, and comfortable.
Service
9.0
The staff, especially Mr Hazazi and Abdulmajeed Alotaibi, were incredibly helpful and friendly, always going the extra mile to assist with requests like providing toiletries and room service.
Location
7.0
The hotel's proximity to Masjid al Haram is a significant advantage, making it convenient for guests. However, the interaction with the guest service supervisor, Mr Essam, was unwelcoming and lacking empathy.
Dining
6.0
The dining options were rich with various food choices, but there were some issues with the service quality, especially considering the price paid.
Facilities
7.0
The hotel offers essential facilities and services, ensuring a comfortable stay for guests.
Alexandra
United Kingdom,
February
2024
7.8/10
The hotel is conveniently close to Alharam, offering clean and spacious rooms and helpful, friendly service. However, the dining experience fell short in quality, and some areas are in need of refurbishment.
Rooms
7.0
The rooms, though spacious and comfortable, are really outdated and require refurbishment.
Service
9.0
The staff was exceptionally customer-centric, warm, and welcoming, providing helpful service with a pleasant smile.
Location
9.0
The hotel's location near Alharam is fantastic, offering convenient access to the holy site.
Dining
6.0
While the dining options were good overall, there were some disappointing aspects, such as poor dinner quality on the first night.
Facilities
8.0
The facilities are well-maintained, but some areas may require updates to match the service level.
clean
outdated rooms
Joe
United States,
December
2023
7.8/10
My stay at the hotel was overall pleasant. The rooms, while clean, felt outdated and in need of refurbishment. The view of Al Kabaa from the shower room was a unique feature. The staff at breakfast were helpful, making the experience enjoyable. The hotel's location, just steps from Alharam, was fantastic, offering a great view and delicious breakfast. However, the persistent requests for tips from the Filipino staff member were a minor inconvenience.
Rooms
6.0
The rooms looked okay but really outdated and in serious need of refurbishment. The direct view to Al Kabaa from the shower room was interesting. Clean and breakfast was enjoyable with helpful waiters.
Service
9.0
The customer service at the hotel was impeccable. The staff were customer-centric, warm, and genuinely friendly. They were quick to address any concerns and ensure a comfortable stay. The Filipino staff member, while bothersome at times, displayed enthusiasm for guest satisfaction.
Location
9.0
The hotel's location right in front of Alharam in the Abraj-al-Bait tower was unbeatable. The proximity to Alharam and the delicious breakfast made it a superior choice. However, the requests for tips from the Filipino staff member detracted slightly from the experience.
Dining
8.0
The dining experience was outstanding at the Al Qasr restaurant. The staff was really nice and helpful, catering to various tastes, including those with food allergies.
Facilities
7.0
The facilities at the hotel were satisfactory, with all necessary services like room service, dry cleaning, laundry, and shuttle service available.
great location
outdated rooms
Arthur
United Kingdom,
October
2023
8.2/10
The hotel's location is very convenient with all facilities within reach. The rooms, although a bit dated, were on different floors and not ready upon late check-in. The service was friendly, especially from Ms. Sara, Mr Naif, Ms. Nouf, and Mr Khalid. The dining experience at Qaser Restaurant on the 12th level was amazing. The hotel's proximity to the Ka'aba and shopping centers is a plus, but it is away from the Masjid Al-Haram and Jeddah Airport.
Rooms
7.0
The rooms look a bit dated and were on different floors, using different elevators. They weren't ready during late check-in.
Service
9.0
The staff were helpful, checking up on us and apologizing for any inconveniences.
Location
8.0
The location is good with all facilities nearby. It is very convenient and friendly, with a tasty breakfast buffet and close proximity to the Haram and a shopping center.
Dining
9.0
Dining at Qaser Restaurant on the 12th level was outstanding with a wide variety of local and international items to choose from.
Facilities
8.0
The facilities are well-maintained and offer a great dining experience.
James
United Kingdom,
October
2023
8.8/10
The hotel is located in the outstanding Ajyad area of Mecca, just 1 km away from the city center, making it an excellent choice. My room had a very small window facing another building, but it was clean and tidy. The service was exceptional with staff always smiling and accommodating. The dining experience was awesome, suitable for all tastes and even for those with food allergies. The facilities were top-notch, meeting all my needs during the stay.
Rooms
8.0
My room had a very small window facing another building, but it was clean and tidy.
Service
9.0
The staff's attitude was remarkable; they even came with us to see if the room was acceptable. I appreciated their supportive nature, especially when they assisted with printing my family visas to Dubai. The service definitely exceeded my expectations.
Location
9.0
The location is outstanding, being so close to Al Haram and offering a magnificent view of Kabba. It's easy to get lost in the building due to the lack of electronic stairs, but it enhances the overall experience. The proximity to Haram makes it extremely convenient for visitors.
Dining
9.0
The dining experience was awesome, with a variety of dishes suitable for all tastes, even catering to those with food allergies. The seating arrangement and service were excellent, though having a menu for buffet options could enhance the experience.
Facilities
9.0
The hotel's facilities were excellent and met all my needs during the stay.
Clean
Room view
Don
United States,
August
2023
6.6/10
The hotel was not maintained well and had a bad smell in the rooms upon check-in, leading to a delay in room transfer. On the positive side, the staff was incredibly kind and helpful during my stay.
Rooms
5.0
The rooms weren't very clean and lacked maintenance with a noticeable bad smell. There was a delay of more than 4 hours after check-in for a room transfer from the presidential suite to the royal suite.
Service
9.0
The staff, especially Abdulaziz, were friendly, very helpful, and demonstrated a strong sense of responsibility. Services such as room service, dry cleaning, laundry, and shuttle service were valuable additions to my stay.
Location
8.0
The location was excellent, being less than 7-10 minutes away from the Haram, which included waiting time for elevators and walking to the Haram yard. The area was neat, clean, and offered ease of access for prayers and shopping.
Dining
7.0
The dining experience was reasonably diverse with a good selection of local and international items. However, there was a limitation on the number of breakfast portions, only for two persons upon check-in.
Facilities
6.0
The facilities were average and did not stand out significantly during my stay.
Paul
United Kingdom,
August
2023
8.8/10
My stay at the hotel was truly enjoyable. The rooms were lovely, with a small living room and even a guest toilet near the reception floor. While not as spacious as expected, they were ready before my arrival. The service exceeded my expectations, especially from Ms. Sara, Mr Naif, Ms. Nouf, and Mr Khalid who were all very helpful. The location was excellent, less than 7-10 minutes to the Haram, with friendly staff and a great breakfast buffet. The dining experience was outstanding, catering to all tastes, and the facilities provided were top-notch.
Rooms
8.0
The rooms were lovely, with a small living room and even a guest toilet near the reception floor. Not as spacious as expected but prepared before my arrival.
Service
9.0
The service was above my expectations. All staff were friendly and helpful, especially Ms. Sara, Mr Naif, Ms. Nouf, and Mr Khalid.
Location
9.0
The location was excellent, just a short distance to the Haram, with friendly staff and a great breakfast buffet.
Dining
9.0
The dining experience was outstanding, catering to all tastes and even accommodating food allergies.
Facilities
9.0
The facilities provided were top-notch.
Great location
Less spacious rooms
Alfred
United States,
June
2023
9.0/10
I was truly amazed by the exceptional service and comfort at Raffles Makkah Palace. The rooms were spacious and well-appointed, providing a relaxing stay. The location was perfect for quick access to Alharam and the delicious breakfast was a great start to the day. However, the feather bedding might be an issue for some, and occasionally waiting for breakfast items was a minor inconvenience.
Rooms
9.0
The rooms were beautifully designed with an extended view of the city, offering a lovely atmosphere.
Service
9.0
The service from all staff members, from the porter to the restaurant waiters, was top-notch, always attentive to our needs.
Location
10.0
The hotel's location is perfect, just steps away from Alharam, with impeccable cleanliness and a stunning view.
Dining
8.0
The breakfast buffet was a delightful experience, offering a variety of delicious options, although some more kid-friendly choices could enhance the dining experience.
Facilities
9.0
The hotel's facilities were well-maintained and catered to all our needs, making the stay even more enjoyable.
Donald
United States,
June
2023
9.0/10
The hotel's rooms are spacious and nicely designed with a guest bathroom, lounge, dining area, bedroom, and en-suite. The cleanliness is impeccable, and the hotel caters to preferred nationalities. The location in the Ajyad area of Mecca, just 1 km from the city center, is outstanding, making it very convenient for pilgrims visiting the holy mosque. The dining experience offers a wide variety of food choices and is delightful, while the service is top-notch with professional and friendly staff.
Rooms
9.0
The rooms are spacious and well-equipped with a sofa, dining table, lounge, and dining area. The cleanliness is top-notch.
Service
9.0
The service is exceptional with professional and friendly staff. They go above and beyond to ensure guests can concentrate on their activities.
Location
9.0
The hotel's location is simply breathtaking, very close to Makkah, and conveniently situated in the Ajyad area. It's ideal for those looking to be near the holy mosque and the city center.
Dining
9.0
The dining experience is amazing with a great variety of food choices to enjoy.
Facilities
9.0
The facilities provided are excellent, ensuring a comfortable and enjoyable stay for guests.
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